Warranty and Guarantees

Your Peace of Mind, Our Promise

At PlushFurniture.co.uk, we understand the importance of assurance and confidence when investing in premium furniture for your home. Our commitment to quality craftsmanship and customer satisfaction extends beyond the purchase; it’s backed by our comprehensive warranty and guarantee policies.

Explore this page to discover the safeguarding measures we have in place to protect your investment and ensure your ongoing satisfaction with our products. From Ottoman Divan Beds to Bed Frames, TV Beds, Headboards, and Premium Mattresses, our warranty information provides clarity on coverage periods and what to expect in case you encounter any issues.

At PlushFurniture.co.uk, we believe in transparency and stand by our products’ durability. Rest easy knowing that your satisfaction and the longevity of your furniture are at the forefront of our commitment. Your peace of mind is our promise.

Warranty Information - PlushFurniture.co.uk

Ottoman Divan Beds: 5-Year Guarantee

Bed Frames, TV Beds, Headboards, and Premium Mattresses: 2-Year Warranty

Other New Products: 1-Year Guarantee (refer to product description)

Please note, neither the 5-Year Guarantee nor the 1-Year Guarantee applies to products sold as ‘Clearance’ or ‘Ex-display.’

What is Covered:

Our Guarantee assures you that we will repair or replace any part of a defective qualifying product, caused by faulty materials, free of charge within the relevant guarantee period.

Additional Conditions and Exclusions:

Please inspect your delivery upon arrival and report any issues to our customer services team at 01924 672133 promptly.

The Guarantees apply to residents in England, Scotland, and Wales, and the product(s) must be delivered to an address within these regions. Not applicable outside of England, Scotland, and Wales.

Guarantees are non-transferable and only valid for the original purchaser.

Exclusions from the Guarantee

Our Guarantees do not cover issues related to:

Damage through misuse, abuse, or deliberate damage.
Accidental damage or damage due to negligence.
Incorrect assembly or storage, exposure to extreme conditions, or direct heat sources.
Normal wear and tear, including staining, excessive soiling, and interior settlement.
Dye transfer, damage through contact with cosmetic applications, or failure to follow care instructions.

How to Make a Claim:

Contact our customer service team at 01924 672133 or plush@plushfurniture.co.uk, quoting your order/reference number.
Attach photographs of the issue for assessment.

We may send an independent inspector to assess the product, and we’ll abide by their decision.

Inspection costs within the first six months are borne by us; afterward, you may arrange your own inspection or use our recommended companies for a fee.

If the claim is valid, inspection fees (if paid) will be refunded.

We’ll repair or replace at our discretion, matching fabrics as closely as possible.

If repair or replacement isn’t feasible, you may choose an equivalent product (cost differences apply).

If economically unviable to repair or replace, reimbursement is offered up to the purchase price, adjusted for product use.
Repaired or replaced products inherit the remaining term of the original guarantee.

PlushFurniture.co.uk products are intended for domestic use; guarantees exclude commercial or business purposes.

For any queries or assistance, contact us at plush@plushfurniture.co.uk or 01924672133.

Best regards,

PlushFurniture.co.uk Team

See what our customers say about us:

"I bought the Elise Trundle Guest Bed for our spare room, and it’s been an absolute game-changer. The quality is top-notch, and the trundle glides out so smoothly. It’s perfect when we have friends or family staying over. The upholstered finish looks classy and blends beautifully with our décor. Delivery was quick and everything arrived in perfect condition. Highly recommend PlushFurniture – this won’t be our last purchase!"

Jessica Hughes

"This Ambassador Bed is pure luxury! It looks stunning in our master bedroom, with a tall, elegant headboard that gives it a hotel feel. The gas lift storage is incredibly handy – we’ve managed to store all our extra bedding and winter clothes underneath. It lifts effortlessly and feels sturdy. So impressed with both the product and service from PlushFurniture. Five stars all the way!"

Harris Khan

"We bought the car bed for our little boy’s birthday, and he’s absolutely obsessed! It’s so well made, with fun racing decals and a sleek design that makes bedtime exciting. Assembly was straightforward, and it feels safe and durable. The customer service was friendly and helpful too. PlushFurniture really delivers on quality and fun. Thank you for making our child so happy!"

Reese Edwards

"We purchased a full wardrobe set for our bedroom and couldn’t be happier. The finish is smooth, the drawers are deep, and everything feels solid. It offers loads of storage space and makes our room look so much more organised and stylish. Delivery was prompt and everything was well packaged. Great value for the quality. Will definitely shop with PlushFurniture again!"

Emily Parmer

"This Divan Bed has totally improved my sleep! It’s firm but comfortable, and the base drawers are perfect for extra storage. It looks sleek and fits perfectly in our room. Ordering was simple, and the delivery team was efficient and polite. PlushFurniture exceeded my expectations. Highly recommend if you’re after comfort, quality, and convenience in one package."

Tom Sykes

"I’m so impressed with my new divan bed from PlushFurniture! It came with a matching headboard that really completes the look of my bedroom. The mattress is unbelievably comfortable – I’ve been sleeping better from the very first night. The drawers are spacious and glide smoothly, making it super practical too. Delivery was on time, and the whole process was easy from start to finish. Amazing value for money. Would definitely recommend to anyone needing a stylish, comfortable upgrade!"

Tina Kaur

Order process

Choose your bed

Choose from the different bed styles, Frame beds, Divan beds, Divan ottoman, trundles or any of the other products and customise to your needs.

Place your order

Select all the relevant options, ensuring to take your time to explore features, materials, and styles, ensuring your choice aligns perfectly with your vision of the ideal sleep sanctuary.