01924 672 133
Delivery Information
At PlushFurniture.co.uk, we offer FREE delivery for all our items to most areas in mainland UK. However, please be aware of the following details regarding delivery:
Delivery Areas:
Free delivery applies to most areas in mainland UK.
Customers from the Republic of Ireland, Northern Ireland, Isle of Wight, and specific postcodes (KW, IV, AB, DD, EX, PH, PA, FK, KY, TR, TQ, PL, PO, BA, EX, BH, TA, DT, SO, SA, LD & LL) will incur a surcharge. This surcharge is related to courier fuel costs and is necessary for us to pass on to our valued customers.
Surcharge Details:
The surcharge amount varies for each product. We recommend reaching out to us at the time of placing your order to receive accurate pricing details. Our goal is to provide you with the best price possible.
Delivery Timeframe:
We aim to deliver all items within 7 to 21 days. Please note that for Bespoke Made To Order items, the lead time will be 15-21 working days unless otherwise stated.
International Deliveries (Ireland):
Deliveries to Ireland may take an additional 22 working days in addition to our normal delivery times.
Delivery Schedule:
Deliveries are scheduled Monday to Sunday (public holidays not included).
Order Confirmation and Tracking:
At PlushFurniture.co.uk, we prioritise a seamless delivery experience for our valued customers. In addition to our standard delivery information, please take note of the following details:
Delivery Information
Delivery Confirmation:
A dedicated member of our delivery team will reach out to you directly (via phone call, email, or text message) to coordinate the delivery. You will be provided with a convenient 4-hour time slot for the delivery. Whenever possible, we strive to offer a minimum of 1-2 days’ notice before the scheduled delivery.
Work Commitments:
Please refrain from taking time off work until you’ve received direct contact from our delivery team. Typically, communication is made via phone call. We kindly request not to email us until 7-14 working days have elapsed from your order date.
Delivery Day Communication:
On the day of delivery, our efficient delivery team will contact you one hour in advance to confirm a more precise time slot.
Unforeseen Circumstances:
In extremely rare instances, deliveries may be canceled due to unforeseen circumstances such as unexpected delays or adverse weather conditions. Regrettably, we are unable to compensate customers for canceled appointments arising from such situations.
Delivery at Your Home:
For customers who have opted for installation, our professional two-man delivery team will transport your furniture to your designated room. They will handle the unpacking, installation, and removal of unwanted packaging.
For deliveries without installation, items are delivered to the communal door of your property. Couriers are not authorized to transport items further. Any exceptional delivery beyond the communal door is at the buyer’s discretion and should be noted as a gesture of goodwill. Please be aware that the company is not held liable for any associated risks beyond the communal door.
Ensure an up-to-date contact number is provided during the ordering process. This facilitates efficient communication for arranging delivery.
Accuracy of Delivery Address:
Please verify the accuracy of the delivery address before placing an order. PlushFurniture.co.uk will not be held responsible for items delivered to an incorrect address.
International Shipping
Currently, we do not provide shipping outside the UK.
We appreciate your trust in PlushFurniture.co.uk, and if you have any further queries or require assistance, feel free to contact us. Your satisfaction remains our utmost priority.
Contact UsOrder process
Choose your bed
Choose from the different bed styles, Frame beds, Divan beds, Divan ottoman, trundles or any of the other products and customise to your needs.
Place your order
Select all the relevant options, ensuring to take your time to explore features, materials, and styles, ensuring your choice aligns perfectly with your vision of the ideal sleep sanctuary.
Your bespoke bed is handcrafted
We get all your fabrics and materials needed to start building your bed and then start to handcraft your perfect bed.
Delivery and assembly
Once your bed is ready, we will contact you to arrange delivery and assemble your bed if you have selected this option.
